Refund & Cancellation Policy

Effective Date: June 8, 2026  ·  Last Updated: July 23, 2026

1. Overview

This Refund & Cancellation Policy applies to all subscriptions purchased through gymnasticscoachvault.com. By subscribing to CoachVault, you agree to the terms below.

All subscriptions are managed and billed by Stripe on behalf of Tovaka Brands LLC d/b/a CoachVault.

2. Cancellation

You may cancel your subscription at any time.

To cancel:

  1. Log in to your CoachVault account
  2. Go to Settings → Billing
  3. Select Cancel Subscription

Alternatively, email hello@gymnasticscoachvault.com and we will process the cancellation for you.

Cancellations take effect at the end of your current billing period. You will retain full access to the Platform, including all curriculum, lesson plans, and features, until your billing period ends. No partial-month access is provided after the period ends.

Your subscription will not renew after cancellation.

3. Monthly Subscriptions: Refund Policy

Monthly subscriptions are non-refundable.

When you are billed for a monthly period, you have access to the full Platform for that month. We do not issue refunds for:

If you believe you were charged in error (e.g., after a confirmed cancellation), contact us at hello@gymnasticscoachvault.com within 14 days of the charge and we will investigate promptly.

4. Annual Subscriptions: Refund Policy

Annual subscriptions are non-refundable.

When you purchase an annual subscription, you receive a discounted rate in exchange for a twelve-month commitment, and you have access to the full Platform for that period. We do not issue refunds for:

You may cancel at any time to stop your subscription from renewing; cancellation takes effect at the end of your current annual period, and you retain full access until then.

If you believe you were charged in error (e.g., after a confirmed cancellation), contact us at hello@gymnasticscoachvault.com within 14 days of the charge and we will investigate promptly.

5. Free Trial

CoachVault offers a 7-day free trial for new gyms. A valid payment method is required to start the trial, and nothing is charged during the trial period. The trial includes a limited selection of platform content so you can evaluate CoachVault before your subscription begins.

When the trial ends, your subscription starts automatically and your payment method is charged for the plan you selected at signup. You may cancel at any time before the trial ends and you will not be charged. Charges made after the trial converts to a paid subscription follow the refund terms above: subscriptions are non-refundable, and cancellation stops future billing while your access continues to the end of the paid period.

6. Failed Payments and Account Suspension

If a payment fails, we will notify you by email and attempt to collect the payment again. If payment cannot be collected after multiple attempts:

To restore access, update your payment method in Settings → Billing or contact hello@gymnasticscoachvault.com.

If an account remains suspended for more than 30 days without payment resolution, we may cancel the subscription.

7. Account Cancellation by CoachVault

In cases where we terminate your account due to a violation of our Terms of Service, no refund will be issued.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated to active subscribers via email at least 14 days before they take effect.

9. Contact

Questions about billing or refunds? We're here to help.

Tovaka Brands LLC d/b/a CoachVault
Email: hello@gymnasticscoachvault.com
Website: gymnasticscoachvault.com

We aim to respond to all billing inquiries within 1–2 business days.